At rayzm music, we strive to provide our customers with the best shopping experience possible. Our Shipping & Return Policy is designed to ensure that you are fully satisfied with your purchase. Please read the following information carefully before making your purchase.
Shipping Policy:
- Shipping Destinations: We currently offer shipping to addresses
- Shipping Times: Orders are typically processed and shipped within 1-2 business days after payment confirmation. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
- Shipping Fees: Shipping fees are calculated based on the weight and dimensions of your order, as well as the delivery destination. Shipping costs will be displayed during the checkout process before you finalize your purchase.
- Delivery Methods: We partner with reputable shipping carriers to ensure the safe and timely delivery of your order. Depending on your location, delivery options may include standard shipping, expedited shipping, or in-store pickup.
- Delivery Delays: While we make every effort to deliver your order within the estimated timeframe, please note that shipping delays may occur due to unforeseen circumstances such as inclement weather or carrier issues. In such cases, we will notify you promptly and provide updates on the status of your order.
Return Policy:
- Returns & Exchanges: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 7 days of receiving your order for a full refund or exchange. Please note that returned items must be in their original condition, unused, and with all original packaging intact.
- Return Process: To initiate a return or exchange, please contact our customer service team at [email protected]. You will be provided with instructions on how to return the item(s) and obtain a return authorization (RA) number. Please include the RA number with your return shipment to ensure prompt processing.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of your item(s).
- Refunds & Credits: Once your return is received and inspected, we will process your refund or exchange within 5 business days. Refunds will be issued to the original form of payment used for the purchase. If you are exchanging an item, any price difference will be charged or refunded accordingly.
- Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue and provide a replacement or refund as needed.
Contact Us:
If you have any questions or concerns about our Shipping & Return Policy, please don’t hesitate to contact us at [email protected]. Our friendly customer service team is here to assist you!